Returns

At Smarteraa, we understand that customer satisfaction is paramount. That's why we offer a hassle-free return policy to ensure that our customers are completely satisfied with their purchases. Our return policy is designed to provide you with peace of mind and a seamless experience. Here are some key highlights of our return policy:

1. 30-Day Money-Back Guarantee: We offer a generous 30-day period for you to try out our red light therapy products. If for any reason you are not satisfied, you can initiate a return within 30 days from the date of purchase.

2. Easy Return Process: Returning a product is simple and straightforward. Just contact our customer support team, and they will guide you through the return process. We will provide you with a return authorization number and detailed instructions on how to return the product.

3. Full Refund: Once we receive the returned product in its original condition, we will process a full refund for the purchase price, excluding any shipping charges. The refund will be issued using the original payment method, ensuring a prompt and hassle-free reimbursement.

4. Product Condition: To be eligible for a refund, the returned product must be in its original packaging and in the same condition as when it was received. Please ensure that all accessories, manuals, and other included items are also returned.

5. Return Shipping: While we strive to provide a seamless return experience, please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure that the returned product reaches us safely.

i. Orders are not eligible for exchange or substitution

ii.Please note, if the customer modifies the shipping address, shipping method, or any other alterations via the carrier, Smarteraa is not responsible for delays, lost packages and/or failed delivery as a result of these modifications.

iii.All returns must be pre-approved and provided an authorization number. Any orders returned without an authorization number and/or  shipped to the wrong address will be the customers responsibility. Smarteraa is not liable for lost or refused returns that did not follow our mandatory instructions.

iV.If an item is returned to us that is not authorized for return or refund, we will attempt to contact you. We will hold the item(s) for 30 days before discarding. We reserve the right to reject/refuse the refund for items that do not fit these qualifications. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return.

6. Exceptional Customer Support: Our dedicated customer support team is here to assist you throughout the return process. If you have any questions or concerns, please don't hesitate to reach out to us. We are committed to ensuring your complete satisfaction.

Please note that our return policy applies to purchases made directly from our website. If you have purchased our products from an authorized retailer, kindly refer to their specific return policy.

At Smarteraa, we stand behind the quality and effectiveness of our red light therapy products. We are confident that you will love the results. In the rare event that you are not completely satisfied, our return policy ensures that you can shop with confidence.